✦ Appointment & Cancellation Policy

• A $20 non-refundable deposit is required to secure all appointments.
• Please give at least 24 hours’ notice to cancel or reschedule.
• Cancellations under 24 hours or no-shows will be charged the full service amount.
• A $25 fee applies to same-day or last-minute bookings (within 24 hours).

✦ Booking Confirmation Policy

• Appointments are only confirmed once the deposit is paid.
• Unconfirmed bookings may be released after 24 hours if no deposit is received.

✦ Refill Policy

• 2-week refill (within 14 days) – standard pricing.
• 3-week refill (15–21 days) – higher rate due to extra work.
Refills not accepted after 3 weeks. Must have at least 50% of lashes remaining or it will be a full set.

✦ Foreign Fill Policy

• We do not accept refills from other artists. A removal and full set will be required.
(Optional: Case-by-case approval with clear photos in advance.)

✦ Late Arrival Policy

• 15-minute grace period.
• After 15 minutes = no-show and charged the full service fee.

✦ No Guest Policy

• For safety and focus, no guests or children allowed during your appointment.

✦ Refund & Return Policy

• No refunds for completed services. Please contact us within 48 hours for adjustments.
• All product sales are final. No refunds on opened or received items.

✦ Hygiene & Sanitation

• All tools are sterilized between every client.
• The studio is regularly disinfected and follows state hygiene regulations.

✦ Client Privacy

• Your information is kept confidential and never shared without consent.

✦ Payment Policy

• We accept cash, debit/credit cards, and Apple Pay.
• Payment is due in full at the time of service.

✦ Service Limitations

• We reserve the right to decline services due to safety, hygiene, or health concerns.

✦ Photography & Social Media

• With your permission, we may take photos of your results for promotion.
• We never share your name or personal info.

✦ Allergy & Reaction Policy

• Reactions are rare, but if one occurs, notify us immediately.
• No refunds for allergic reactions. A free removal may be offered within 48 hours.

✦ Touch-Up Policy

• Touch-ups may be offered within 2–3 days of your appointment if major shedding occurs.
• Based on availability and does not replace a regular refill.

✦ Deposit Transfer Policy

• Deposits are non-refundable, but can be transferred once if you reschedule with 24+ hours’ notice.
• No-shows or last-minute cancellations will forfeit the deposit.

✦ Emergency Reschedule Policy

• We understand emergencies happen. In rare cases, exceptions to our cancellation policy may be made at the artist’s discretion.

✦ Aftercare Disclaimer

• Following aftercare instructions is key for best results.
• We are not responsible for issues caused by failure to follow the aftercare provided.

✦ Age Policy

• Clients must be 18+ for lash services.
• Minors require parent/guardian consent and presence.

✦ Health & Safety Disclaimer

• Please reschedule if you’re sick, have an eye infection, cold sore, or open wounds.
• We may refuse service to protect the health of clients and staff.